FAQs
Q. On average, how long does my finished product take to arrive at my door?
Q. How does your company ensure that glass does not get broken in transit?
Q. How do you ensure my product will arrive in perfect condition?
Q. How long will the print in my product last on display?
Q. How do I know my uploaded images will not be used for other purposes?
Q. What will happen to my images once I have received my product?
Q. How do I know that your design service is of an acceptable standard?
Q. How long does your design service take from start to finish?
Q. Do you do any more sizes?
Q. Will the colours I see on screen be the same as the finished canvas?
Q. My picture is not in a digital format?
Q. How do I care for my canvas?
Q. What about my personal details?
Q. Which payment/switch/credit cards do you accept?
Q. On average, how long does my finished product take to arrive at my door?
A. Please allow 7/10 working days for delivery. You may check you order for progress using our order tracking facility.
[Back to top]Q. How does your company ensure that glass does not get broken in transit?
A. Due to the high likelihood of damage to the glass in transit, the product comes fitted with a high quality Perspex with excellent visual qualities.
[Back to top]Q. How do you ensure my product will arrive in perfect condition?
A. The utmost care is taken with every product and packaged to a high standard so as to ensure your completed piece of wall art arrives in pristine condition.
[Back to top]Q. How long will the print in my product last on display?
A. The equipment used in production is of the highest quality and is professionally processed. The ink is guaranteed by the manufacturers to last for considerable time before any hint of fading becomes apparent.
[Back to top]Q. How do I know my uploaded images will not be used for other purposes?
A. The images you send to us are held on our server as encrypted and compressed file formats, we will hold your completed design on file for one year, after which time we will erase the image. With regard to any commercial use of the images, we categorically will not allow any use of any images we are entrusted to hold to be used in any other capacity than for which they are intended.
[Back to top]Q. What will happen to my images once I have received my product?
A. Files will be held on file should you require further reproduction of your design. After one year your images will be deleted.
[Back to top]Q. How do I know that your design service is of an acceptable standard?
A. Our designers have professional qualifications and are proficient in digital design techniques; you can find examples of our work on within our web site.
[Back to top]Q. How long does your design service take from start to finish?
A. We aim to complete design related works within two weeks of finalisation of design requirements.
[Back to top]Q. Do you do any more sizes?
A. We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate a price.
[Back to top]Q. Will the colours I see on screen be the same as the finished canvas?
A. We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us).
[Back to top]Q. My picture is not in a digital format?
A. All you have to do is post it to us at this address, Highview, Yarmouth Road, Corton, Lowestoft, Suffolk. As with a digital format the overall size depends on the original size & quality of the image, please contact us for more information.
[Back to top]Q. How do I care for my canvas?
A. To maintain & increase the lifespan of your canvas do not expose continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light hoover with the brush attachment will get rid of any dust on the surface.
[Back to top]Q. What about my personal details?
A. Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves.
[Back to top]Q. Which payment/switch/credit cards do you accept?
A. The total order cost will be charged to your credit or debit card at the time the order is made. We accept Mastercard, Visa, American Express, Maestro, Visa Electron through Worldpay. All payment transactions are encrypted and conducted over secure servers. Please note that we are under no obligation to accept any order placed by you and we will not be treated as having accepted any such order until you have received confirmation from us that we have done so. This confirmation will be by e-mail.
[Back to top]Q. What can I do with the LSO-Pro system?
A. The Pro system is essentially a business tool to support the sale of image orientated products. We provide a platform on which to allow our clients to sell our products to their customers. The system includes access to your own dedicated web space and associated functions, including: image gallery upload, control over pricing and overall look. The systems payment integration enables sales processing both locally "in-house" and remotely via the internet (Collectively known as 'Point Of Sale'). Your customers benefit from the choice of many product and bespoke design options associated with their available images.
[Back to top]Q. Can I put my trust in LSO-Pro?
A. We have been developing our business for 10 years and we are good at what we do. You will find that we are very approachable and listen to our clients and grow with them. The technical support behind the scenes is second to none, so you really can have confidence in us delivering on our promises.
[Back to top]Q. What are the possibilities from signing up to LSO-Pro?
A. The Pro site enables our clients to market their images for profit using our system that has been developed over several years. Our clients include Photographers, Clubs, Artists, and designers, all of which range from basic to high level technical knowledge and based on the feedback that we receive, all levels of ability can use the system successfully. The system is valuable to our clients because it frees up valuable time and generates revenue in a simple step by step manner.
[Back to top]Q. Who can make the best use of LSO-Pro?
A. The beauty of the system is that anybody that can use their images to make money can benefit. The system can be used as an additional web space to offer greater flexability of image display and sales potential. The system is not complicated, but holds just enough complexity to be of great use to anybody with a basic knowledge of computers and file uploads. The biggest advantage is the ease of processing sales with minimal effort, leaving time to concentrate on their primary business.
[Back to top]Q. How do I make money using LSO-Pro?
A. LSO-Pro provides the facility to offer bespoke products to their customers. Every product has a pricing structure that changes depending on the choices that the customers makes. Our clients apply a percentage mark up and simply pay us the difference all at the touch of a button.
[Back to top]Q. How do LSO-Pro set their unit prices?
A. We set our prices based on the cost of materials and time to produce. Above all, we aim to offer value for money and this is the company strategy for success and you can be sure that our pricing structure will remain competitive and allow great returns on your customer base.
[Back to top]Q. How do I find out the unit prices of every product?
A. The way to see the base prices is to set the percentage markup to 0.1% of the product in question and then browse the various design options to see how the prices change.
[Back to top]Q. What is the "Point Of Sale User Guide"?
A. The user guide is available in the client access area and offers a complete overview of the service.
[Back to top]Q. When I input my company name for the thirty day trial, can I change it at a later date?
A. The simple answer to this one is yes. Your company name can be changed at any point if for instance you decided to change your company branding etc.
[Back to top]Q. When I input my e-mail address for the thirty day trial, does the e-mail address need to be my PayPal e-mail address?
A. The best way to answer this one is yes, but - if you used an e-mail address that did not have a PayPal account associated, you would be prompted by PayPal to set-up an account following a purchase from a customer. So really, it will always end up with an associated paypal account any way.
[Back to top]Q. How does the payment system work?
A. The payment system is simple but takes a little time to understand completely. Our clients take a PayPal payment from their customers and once the payment conformation e-mail is recieved, our client then simply goes to the "Order Status" and clicks on the date to "Approve" and "Process and Pay" the order. The payment for the product is then made to us via Worldpay. Thats it. Our clients end up with the diffrence in mark-up. The "Order Status" indicates to the customer exacly what stage the order is at after initial payment.
[Back to top]Q. Can you explain why my URL address format is http://smithphotography.lso-pro.com?
A. Your URL is formatted in association with the LSO-Pro service and is unique. (Neil, can you expand on this comment ?)
[Back to top]Q. Can I make my micro site my main web site and have a www. Prefix?
A. If you would like to make your LSO-PRO site your primary web space, you just need to do the following: Log-in to your hosting service e.g. 123-reg and create a “CNAME” record called “www” pointing to “yourname.lso-pro.com”. This will change your “http://yourname.lso-pro.com” to “ www.yourname.lso-pro.com “ If you need any further help in setting this up please feel free to contact us: support@lso-pro.com
[Back to top]Q. I tried a test on my personal computer by sending the gallery link to my e-mail address to see what my customer's would see and found that all of my private access areas were available to my customer, why did this happen?
A. This happens if you are still logged-in to our system on your personal computer. If you paste your customer link to e-mail and then log-out, you can then send the e-mail and see the link how your customer will see it. 'There is no way that your customers can access your private areas wthout your log-in details'.
[Back to top]Q. How many galleries can I hold on my gallery storage area? Check with Wes.
A. (Neil, have you any comment for this question as I have no idea!!)
[Back to top]Q. How do I send galleries to my customers?
A. There is essentially only one way to do this: "Cut and paste" the link that is generated in "Manage Galleries" to your cutomers e-mail. They can then see the gallery that you uploaded and order products at their leisure.
[Back to top]Q. Whats the difference between a private gallery and a pubilc exhibition?
A. A public exhibition is a set of galleries that can be viewed by the public, your images can be manipulated and purchased if desired by the public. Your microsite can be used as a promotional platform as well as sales. The private gallery can only be accessed on e-mail by the recipient or "inhouse" with your customer.
[Back to top]Q. What size do I need to make my personal web pages?
A. The page width requires a width of "795 pixels" and the length of the page can vary depending of the amount of content that you wish to include.
[Back to top]Q. What file format do my web pages need to be?
A. The whole system as been designed around Jpeg images and the images that are to be upoaded to your personal web space also need to be produced in this format.
[Back to top]Q. How do I upload a jpeg file into the web pages?
A. This is common question, in "Manage Pages" simply browse your files to pinpoint the file that is required and upoad into the text / image window. Once you have the required image simply go to the small icon of a tree in the window. You will see the images that you have uavailable in the box simply select and save your choice. Tip: After every step in this process please press "save" at the bottom of the page to ensure the image is uploaded.
[Back to top]Q. Can I disable the extra promotional pages on my microsite?
A. Yes, all you need to do is remove the text from the "Title" and "Link Text" input boxes. This will then effectively hide the page from view on all links to your system. This can be useful if you wish to try out the service but don't have any images prepared or you are waiting for desihn work.
[Back to top]Q. How does the percentage mark up work?
A. The percentage mark-up is basically the profit that you wish to make over and above our base unit costs. For example: if we offer a product that is £40 and you place a 100% mak-up you will be selling that product for £80 and once you have paid us for the product you will be left with £40 profit. The VAT at our end is included in the price and can be claimed back using the invoice that we will send to you via post.
[Back to top]Q. What is the process when I recieve a Payment to my PayPal account from an online customer?
A. When you recieve a payment from a customer you will recieve an e-mail with advice of the payment. Once this is onfirmed you then go to your "Order Status" page and click on the date of the customers order. This then opens another window that offers an "Approve" option, click this option and then "Process and Pay" will appear. Once the payment is made to us the order is processed to us and your customer will see that the order has been approved. From there the status is controlled by us and the progress of the order will be reflected until the product is despatched.
[Back to top]Q. What methods of payment can I accept from my customers?
A. You can accept cash, cheque or even a PayPal payments from your customers when "Inhouse" if required. If your customer is paying via a your e-mail link, they will only be able to pay via PayPal. It isimportant to note that when you accept physical payment "Inhouse" , you must only click the "checkout " button once ,and don't go any further as pressing the checkout button processes the order to us and the you can "Approve" and "Process and pay" in the "Order Status" page. (You can check the order has been accepted by going to "Order Status") .
[Back to top]Q. Once I have made an "Inhouse" creation for a customer and taken a cash payment, how do I make a payment to LSO-Pro?
A. Simply go to your "Order Status" page, pinpoint your customer - you will see that the status is "Awaiting Approval" , click on the date. You will then see that you can choose from "Rejected" or "Approve" when you "Approve" you can "Process and Pay" once the payment is made to us the order status changes to "Approved". This status will be placed in a que and the status will change to "Under Construction" and then to "Dispatched" once the order is completed. All of these statuses are refleted to your customers so that they know whats happening with their order.
[Back to top]Q. How secure is my micro site?
A. Your microsite is very secure and includes full encripted password authorisation. LSO-Pro can only access your saved creation page and you registration details for support if required, but not your galleries, pricing or any of your personal access. We can see your micro site but only at the basic access level that is available to the public. The security of our system is very important to us. Please see our "Point Of Sale User Guide" to gain a better understanding of user access levels. You can also get further info at: info@lso-pro.com
[Back to top]Q. What is a "Multi-Product"?
A. A multi-product provides the ability for the inclusion of multiple images on one product. The size of the windows are in direct proportion to the chosen size and all images can be cropped if required. The border colour, border width, corner style, and also backing colour can be changed to give unique control over the final look of the products.
[Back to top]Q. What should I do if I have problem with the design stages?
A. We have spent a lot of time with the development of our products and have carfully considered the use of complex design tools, we feel that the facilities availble are not too over complex to promote confusion. We are of the opinion that intricate design work will be carried out prior to uploading of images, especially if the images are of a specific design orientation. Photoshop offers far more complex tools for image manipulation, we are more geared to offer options of display. Should you require any further help and advice please feel free to contact us.
[Back to top]Q. What is the swatch book and how do I use it?
A. The swatch book contains different material and laminate options for product finishing. The book can only be used with "inhouse" design and purhase and the unique order code can be input into the swatch code box prior to checkout. As our product range changes we will offer further swatch options and these will be sent to our clients automatically for inclusion in their swatch book.
[Back to top]Q. What happens when a new product is launched?
A. When a new product is launched, we will inform you of this and if you require a sample of the new product this can be posted to you upon e-mail request and can be offered as part of your chosen product portfolio. We plan to increase the products that we can offer our clients and as such all samples will be available free of charge.
[Back to top]Q. What is the purpose of the sample bag?
A. The sample bag is an integral part of the service and offers a complete package to enable our clients to demonstrate the products available as well as the quality of the finishing. We take pride in our products and as such we want our clients and their customers to see the options and quality that we provide.
[Back to top]Q. Are there more design options available to me if I have a sample bag?
A. There are more options available to the canvas finishing and these options will be found in the swatch book and demonstrated on the canvas sample included in the sample bag.
[Back to top]Q. How is the delivery cost passed on to the customer?
A. The delivery cost is passed down the line. The customer pays you for delivery and we charge you so that the deivery charge ends up with us. The delivery charge includes comprehensive packaging to ensure no damage during delivery.
[Back to top]Q. If my customer orders a product from LSO-Pro where will my invoice end up?
A. We know weather a parcel is destined to a customer or a client and as such we wil include an invoice in any packages that are going to our clients address and if the parcel is going to a customer we send the invoice to our client by post. The only paperwork that your customer will recieve is an address with branding with your logo as uploaded to your microsite.
[Back to top]Q. Why can I select and de-select different products?
A. You can select and de-select products to tailor your sales requirements to your business needs. When you de-select a product you will notice that is disapears from your "Products" page and removes the ability for you to sell that product. The idea of this is simply that a designer may have different product requirements to a photographer and vice versa.
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