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Frequently Asked Questions:
Q. On average, how long does my finished product take to arrive at my door?
A. Please allow 7/10 working days for delivery. You may check you order for progress using our order tracking facility.
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Q. How does your company ensure that glass does not get broken in transit?
A. Due to the high likelihood of damage to the glass in transit, the product comes fitted with a high quality Perspex with excellent visual qualities.
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Q. How do you ensure my product will arrive in perfect condition?
A. The utmost care is taken with every product and packaged to a high standard so as to ensure your completed piece of wall art arrives in pristine condition.
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Q. How long will the print in my product last on display?
A. The equipment used in production is of the highest quality and is professionally processed. The ink is guaranteed by the manufacturers to last for considerable time before any hint of fading becomes apparent.
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Q. How do I know my uploaded images will not be used for other purposes?
A. The images you send to us are held on our server as encrypted and compressed file formats, we will hold your completed design on file for one year, after which time we will erase the image. With regard to any commercial use of the images, we categorically will not allow any use of any images we are entrusted to hold to be used in any other capacity than for which they are intended.
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Q. What will happen to my images once I have received my product?
A. Files will be held on file should you require further reproduction of your design. After one year your images will be deleted.
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Q. How do I know that your design service is of an acceptable standard?
A. Our designers have professional qualifications and are proficient in digital design techniques; you can find examples of our work on within our web site.
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Q. How long does you design service take from start to finish?
A. We aim to complete design related works within two weeks of finalisation of design requirements.
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Q. Do you do any more sizes?
A. We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate a price.
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Q. Will the colours I see on screen be the same as the finished canvas?
A. We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us).
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Q. My picture is not in a digital format?
A. All you have to do is post it to us at this address, Highview, Yarmouth Road, Corton, Lowestoft, Suffolk. As with a digital format the overall size depends on the original size & quality of the image, please contact us for more information.
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Q. How do I care for my canvas?
A. To maintain & increase the lifespan of your canvas do not expose continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light hoover with the brush attachment will get rid of any dust on the surface.
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Q. What about my personal details?
A. Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves.
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Q. Which payment/switch/credit cards do you accept?
A. The total order cost will be charged to your credit or debit card at the time the order is made. We accept Mastercard, Visa, American Express, Maestro, Visa Electron through Worldpay. All payment transactions are encrypted and conducted over secure servers. Please note that we are under no obligation to accept any order placed by you and we will not be treated as having accepted any such order until you have received confirmation from us that we have done so. This confirmation will be by e-mail.
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